Enjoy affordable and convenient Local Delivery service to your home or office in the Omaha metro area! Stock-up on only the best natural, premium pet foods, organic dog treats, natural health vitamins and supplements - and the best part about it all? We do all of the heavy lifting!
Local Delivery & Curbside Pick-up FAQs
You can place an order online anytime at: shop.greenspotomaha.com or by phone during regular business hours (M-Sat 10a-8p or Sun 11a-5p) at (402) 614- SPOT.
Be sure to choose "Curbside Pickup" at checkout.
Call us at 402-614-7768 when you arrive. Our team member will ask for your order number and kind/color of vehicle and will bring your order out to you! Please note that we may be busy with customers at the time of your arrival so we appreciate your patience!
Currently we offer FREE local delivery on orders over $25 within 10 miles of TGS.
Yes, however the fee for extended delivery will just be a little bit higher.
Free local delivery is currently available within a 10 mile radius of TGS.
For deliveries more than 10 miles from TGS, a delivery fee of $2/mile will be charged, up to 25 mile radius max.
*If you and your neighbors or office mates would like to go in on a delivery together, we can work out a flat rate delivery fee to divide amongst you - this is great for distance deliveries!*
Yes, you can call us during regular business hours (M-Sat 10a-8p or Sun 11a-5p) at 402-614-SPOT. However, please understand that when placing an order by phone, we may be busy with in-store customers, and the wait time is variable. For the quickest service, we suggest placing your order online.
Currently, TGS is offering FREE Home Delivery on all orders over $25 during the Covid-19 pandemic*
*normally a $100 order minimum for free delivery. $4.99 fee for smaller orders.
Local delivery is available within a 10 mile radius of TGS. For deliveries more than 10 miles from TGS, a delivery fee of $2/mile will be charged, up to 25 mile radius max.
If we are experiencing a product shortage, we will contact you to discuss your order. You can choose between a partial delivery, a product substitution for the item that is out of stock, or to wait until a complete delivery can be made.
Place your order any weekday with TGS associates via our website or by phone (402-614-7768) by 11am for SAME DAY Local Delivery!
All same-day delivery orders must be in by 11am to be delivered by or before 8 pm the same day.
Orders placed after 11am will be delivered the following day by 8 pm.
Orders placed on Saturdays after 11am and Sundays will be delivered by 8 pm Monday.
Some exclusions may apply - we will contact you if we are unable to deliver your order to you on the date originally selected at checkout.
Call us if you need to arrange for an expedited delivery and we will do our best to accommodate you. Please be aware that a $10 rush charge may apply in these cases.
Between the hours of 11am-8pm
Please add a note to your order at checkout if you'd like to select a specific timeframe for your delivery. These cannot be guaranteed but our team will do their best to deliver your order at your desired time. If you will not be home, designate an easily accessible, safe place for us to drop your order, including a cooler to place your frozen items. Customers must take full responsibility for all products once it’s delivered by TGS staff.
No. However, we are not responsible for lost or stolen items. Many of our valued customers trust us with a garage code or spare key placement, so that we can ensure your items are safe from any predators. Contact us if you'd like to arrange something with us for your deliveries.
You have options! Please specify how you wish to receive your raw foods if you will not be home at the time of delivery.
1 - If you place an order for raw food, please have a large enough sized cooler available for use and we will fill with dry ice and your product.
2 - We will set you up with a cooler to use, please set this cooler out at the time of your next delivery and we will “swap” for a new one with product...and so on and so on.
3 - We offer a freezer placement service which means you will trust us to enter your home (or garage) and place your food directly into a freezer per your instructions.
*Raw Food is non refundable, so please make sure you bring your cooler inside in a timely manner if we are not providing freezer placement services.*
Yes. In your account settings, you can even set up more than one address for delivery so you can change locations for specific orders. Some office locations may require you to meet the driver at the curb to receive your order. Please be sure to leave any special instructions for delivery in the notes section of your order.
No worries! Our fancy system allows for us to edit your order after you submit it. Just send us a message with what you'd like to add on and we will send you an updated invoice for payment authorization! Easy peasy!
If you do not see an item on the website, you may contact us via phone to add it to your order. We are adding new products weekly, and we may occasionally discontinue items that are no longer available.
For In-Store/Curbside pickup orders, we aim to have orders ready within an hour. However, if you place your order past 4pm, it is possible that your order will be ready the following day. You will be notified by email when your order is ready for pick up.
For Local Delivery, orders must be placed by 11am to be delivered by or before 8pm the SAME day. Orders placed on weekends after 11am on Saturdays will be delivered by 8pm Monday.
Yes, we will require you to show your Drivers License (or another valid ID) and Credit Card (used to place the order) to pick up your order. If you would like someone else to pick up your order, you must make reference to this person's name in the Comments section when placing your order. You may also call the store to make this request.
UNOPENED & UNUSED:
Products in original, sellable condition will gladly be accepted for a refund of your purchase within 30 days of purchase, verified by receipt or customer purchase history for refund equal to the product amount (not including shipping charges, if applicable) via original payment method. Returns for these items without receipt or past 30 days will be issued an in-store credit for the original product amount.
PARTIALLY USED FOODS/CONSUMABLES:
Returns of partially used foods or other consumables are allowed, but will be subject to a 20% restocking fee of the original purchase amount with receipt within 14 days of purchase. After 14 days, or for items that have been opened without being verified by receipt or customer purchase history, returns will not be accepted. PLEASE REMEMBER TO RETAIN ORIGINAL PACKAGE with UPC, Lot Code and Expiration Date from the package as we will need this information to process your return.
CLEARANCE, APPAREL, COLLARS/LEASHES, BEDDING & HOLIDAY/SEASONAL:
These products are non-refundable. All Apparel, Collars/Leashes and Bedding must be in unused, sellable condition with original tags to be eligible for an exchange.
For purchases made on our website, you must request a return authorization number by sending us an email at firstname.lastname@example.org. Please make sure to indicate your order number, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. Once you have received your return authorization number, please write it on the outside of the package and send it to:
The Green Spot Omaha - Returns Department
1110 S. 71st St. Bay K
Omaha, NE 68106
Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above. Please note that the product you want to exchange must be unopened and unused in original, sellable condition. View our entire return policy above for details.
If you have received an incorrect item, please send an email to email@example.com or call us at 1 (402) 614-SPOT (7768). Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.
If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)
Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.
METHOD OF CREDIT:
We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.
Simply place your order before 11am! - some restrictions apply
Same Day Delivery
Same-day shipment supplies the comfort of having your item delivered at a day and time of your choosing.
To see if same-day distribution is readily available for your place, enter your distribution address after selecting the 'check accessibility' link in your cart or a product web page.
When placing your order, simply select an readily available shipment home window. We will certainly allow you understand when your order is on its means.
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