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402-614-SPOT Mon-Sat: 10am-8pm Sunday: 11am-5pm 1110 S. 71st St. Bay K, Omaha, NE 68106 Your Locally Owned Natural Pet Food & Supplies Store!

Return Policy

Unopened and unused products in original, sellable condition will gladly be accepted for a refund of your purchase within 30 days of purchase with original receipt for refund equal to the product amount (not including shipping charges) via original payment method. Returns without receipt or past 30 days will be issued an in-store credit for the current price of returned item. **PLEASE NOTE** Clearance, Apparel and Seasonal/Holiday items are Non-Refundable. Returns of partially used foods are allowed but must have original UPC code & proof of purchase in order to return for full credit. 

You must request a return authorization number by sending us an email at info@greenspotomaha.com. Please make sure to indicate your order number, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. Once you have received your return authorization number, please write it on the outside of the package and send it to:

The Green Spot Omaha - Returns Department
1110 S. 71st St. Bay K
Omaha, NE 68106

 

Exchanges:

Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.  Please note that the product you want to exchange must be unopened and unused in original, sellable condition. Please note: Pet Beds cannot be exchanged. Raw Food:  Please note that for health safety reasons, we cannot accept returns of frozen raw food. All frozen raw food sales are final.

 

Mis-shipment:

If you have received an incorrect item, please send an email to info@greenspotomaha.com or call us at 1 (402) 614-SPOT (7768). Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.

 

Refused Delivery:

If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)

 

Cancelled Orders:

Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.

 

Method of Credit:

We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.

 

Free Shipping Refunds:

The shipping charges are not refundable, which includes items that are labeled in our FREE SHIPPING offers. If a customer wishes to return a product that offered "Free Shipping", the actual shipping costs greenspotomaha.com incurred to ship the product as a "free shipping" promotion will not be refunded to the customer.

 


Thank you for shopping locally and making us your one-stop "Spot" for everything for your Best Friend.
We look forward to seeing you soon!

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