Shop online and Shop local? You bet!
Fill up your virtual bowl with the same great selection of premium pet food, treats, and everyday supplies like you are used to when shopping in store at The Green Spot. Enjoy affordable and convenient Local Delivery service to your home or office in the Omaha metro area, as well as Curbside Pick-Up at our 72nd and Pacific Street location. Stock-up on only the best natural, premium pet foods, organic dog treats, natural health vitamins and supplements. We also help make Clean-ups easy with our selection of all-natural cat litters, pet stain and odor sprays, bio pet-waste bags, potty pads, and lots more now with a click-of-the-mouse - and we do all of the heavy lifting!
Local Delivery - Omaha Metro:
Q: What areas do you offer Local Delivery services?
A. Currently we offer services for the 20 mile radius that is the Omaha Metro.
Q: What if I live outside this area? Can I still request delivery?
A. Yes, however the fee for extended delivery will just be a little bit higher. When you place your first order, we'll provide you with a shipping price and suggestion of local delivery or UPS ground. You can choose what is best for you! *If you and your neighbors or office mates would like to go in on a delivery together, we can work out a flat rate delivery fee to divide amongst you - this is great for distance deliveries!*
Q: How do I place an order?
A: You can place an order online at: www.greenspotomaha.com or by phone during regular business hours (M-Sat 10a-8p or Sun 11a-5p) at (402) 614- SPOT.
Q. Can I place an order by phone?
A. Yes, you can call us during regular business hours (M-Sat 10a-8p or Sun 11a-5p) at 402-614-SPOT. However, please understand that when placing an order by phone, we may be busy with in-store customers, and the wait time is variable. For the quickest service, we suggest placing your order online.
Q: How much do you charge for local delivery?
A: We offer FREE delivery on orders over $75. There is a $5 fee for orders of $20-75 and orders under $20 are charged a $10 fee. Extended deliveries are quoted by .75 cents per mile over 20 miles on deliveries above $75.00, if you have a delivery under the minimum, please call for details.
Q. What if my selected items are out of stock?
A. If we are experiencing a product shortage, we will contact you to discuss your order. Typically you can choose a partial delivery or to wait until a complete delivery can be made.
Q: What day will my delivery arrive?
A: We deliver weekly and schedule based upon the volume of deliveries. Depending on when you place your order, your items will be delivered the next available delivery day.) On average your order should arrive within 2-4 days. If your delivery needs a rush, it will be delivered next day for a $5 rush charge.
Q: What time of the day will I receive my delivery?
A: Between the hours of 7 am and 12 pm.
Q: Do I have to be home when the delivery arrives?
A: No. However, we are not responsible for lost or stolen items. Many of our valued customers trust us with a garage code or spare key placement, so that we can ensure your items are safe from any predators.
Q. What if I order Raw? How will it stay cold?
A. You have options! Please specify how you wish to receive your raw foods if you will not be home at the time of delivery.
1 - If you place an order for raw food, please have a large enough sized cooler available for use and we will fill with dry ice and your product.
2 - We will set you up with a cooler to use, please set this cooler out at the time of your next delivery and we will “swap” for a new one with product...and so on and so on.
3 - We offer a freezer placement service which means you will trust us to enter your home and place your food directly into a freezer per your instructions.
*Raw Food is non refundable, so please make sure you bring your cooler inside in a timely manner if we are not providing freezer placement services.*
Q: Can you deliver to my place of employment?
A: Yes. In your account settings, you can even set up more than one address for delivery so you can change locations for specific orders. Some office locations may require you to meet the driver at the curb to receive your order.
Q: The item I'm looking for is not on the website.
A: If you do not see an item on the website, you may contact us via phone to add it to your order. We are adding new products weekly, and we may occasionally discontinue items that are no longer available.
Q. What is the Return Policy on orders from local delivery?
A. Please check out our “return policy” for more information.
In-Store Pick-Up, Curbside Pick-Up
Q. How long does it take to prepare my order?
A. Typically we can have it ready the same day. However, if you order past 5 pm, it is possible that your order will be ready the following day. You will be notified by email when your order is ready for pick up.
Q. Do I need to show my ID when I pick up my order?
A. Yes, we will require you to show your Drivers License (or another valid ID) and Credit Card (used to place the order) to pick up your order. If you would like someone else to pick up your order, you must make reference to this person's name in the Comments section when placing your order. You may also call the store to make this request.
Q. Can I do Curb-Side Pick-Up?
A. Yes. Be sure to choose "Curbside Pickup (72nd & Pacific - Omaha)" under the heading Shipping Method. You can also call the store to advise us you are on your way and would like to have your order ready for curbside pick-up. Note that we may be busy with other customers at the time of your arrival so please call ahead to arrange this.